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Returns

Due to the nature of our products, we generally do not accept returns on food items once they have been opened, used, or consumed.

If your order arrives damaged, defective, incorrect, or unsafe for consumption, please contact us within 7 days of delivery so we can review the issue and make it right.

To be eligible for a return or replacement:

The item must be unused and unopened
The item must be in its original packaging
You must provide proof of purchase or order confirmation
You must contact us before sending any item back

To request a return or report an issue, contact us at:

Email: info@thesunnahfoods.com

Items sent back without prior approval may not be accepted.

Damaged, Incorrect, or Defective Orders

Please inspect your order immediately upon arrival.

If you receive:

A damaged item
A defective product
The wrong order
A package that appears tampered with

Your order number
Photos of the issue
A description of the problem

We will review the situation and, where appropriate, provide a replacement, store credit, or refund.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened or used food products
Perishable goods
Sale or clearance items
Gift cards
Personalized or custom orders

For food safety reasons, we cannot accept returns on consumable products that have been opened or altered after delivery.

Exchanges

We currently do not offer direct exchanges.

If your item qualifies for a replacement, we may send a replacement product at our discretion.

Refunds

Once your request is reviewed and approved, refunds will be issued to your original payment method.

Please allow:

Up to 10 business days for processing
Additional time for your bank or payment provider to complete the transaction

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: info@thesunnahfoods.com

Shipping Costs

Shipping fees are non-refundable unless the return is due to:

A damaged item
An incorrect order
A defective product caused by our error

Customers may be responsible for return shipping costs unless otherwise stated.

Contact Information

For any questions regarding returns or refunds, contact:

The Sunnah Foods
Email: info@thesunnahfoods.com