At The Sunnah Foods (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following types of information:
Personal Information
Including but not limited to:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order history
Account & Communication Information
When you:
- Subscribe to our newsletter
- Sign up for SMS marketing
- Contact us through forms or email
- Leave reviews or upload customer photos
Technical & Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Send promotional emails and SMS marketing (with consent where required)
- Detect fraud or unauthorized activity
- Comply with legal obligations
3. Payments
Payments on our website are processed securely through third-party payment providers, including:
- WooPayments
- Stripe
- PayPal
We do not store full payment card information on our servers.
You may review their privacy policies here:
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Analyze traffic and user behavior
- Remember customer preferences
- Deliver relevant advertisements
We may use services such as:
- Google Analytics
- Meta/Facebook advertising tools
You can modify your browser settings to decline cookies; however, some parts of the website may not function properly.
Learn more:
5. Email & SMS Marketing
If you subscribe to our marketing communications, we may send:
- Promotional emails
- Product announcements
- Special offers
- SMS/text message marketing
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS messages
- Contacting us directly
We only send marketing communications in accordance with applicable Canadian anti-spam laws.
6. Customer Reviews & User Content
If you submit reviews, testimonials, or upload photos to our website:
- You grant us permission to display that content publicly on our website and marketing channels
- You are responsible for ensuring your content does not violate any laws or third-party rights
We reserve the right to remove content at our discretion.
7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Shipping providers
- Website hosting services
- Analytics and advertising providers
- Email and SMS marketing platforms
These third parties are only provided the information necessary to perform their services.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, misuse, or loss.
However, no method of internet transmission or electronic storage is completely secure.
9. Your Rights
Under applicable Canadian privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for marketing communications
- Request deletion of certain personal information where legally permitted
To make a request, contact us at:
Email: info@thesunnahfoods.com
10. Children’s Privacy
Our website may be accessed by minors; however, we do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe a child has provided us with personal information improperly, please contact us.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
The Sunnah Foods
Email: info@thesunnahfoods.com
